Shipping

Shipping and Online Orders

Online order process

Orders are processed within 24 hour of receipt of payment. Processing time does not include weekends or public holidays, any orders placed on weekends or public holidays will be processed the following business day.

Online order postage

We post orders all over Australia with a flat rate postage charge of $12.50 via Australia Post or Startrack Couriers. Orders can take upto 3-5 days to arrive and express post is offered at an additional cost upon request. Please advise our staff if you wish to have express or registered post. Additional cost of $9.00 for Domestic PO Box numbers.

Overseas order postage

Overseas postage charges are currently a flat rate of $25.00 and may vary depending on the weight and size of the parcel, please contact us prior to ordering to get a quote. Overseas delivery varies between 4 -12 working days. If you require an express post service simply send us an email and we can arrange to have your order sent via express post - this will attract additional charges.

Online payment

Online order payments can be made using a credit or debit card (MasterCard or Visa), or by using your PayPal account. Please contact us on +61(0)2 9905 6650 or 1800 829 526  for any enquiries.

Security

Ordering from the Simuolive’s site ensures safety and security, due to our use of the safest international payment gateway, PayPal. Your payment or credit card details are transferred directly to our bank and are erased at the end of the transaction.